Return Policy

Our commitment to quality

Important Notice

Due to health and safety regulations, medicines cannot be returned once dispensed except in specific circumstances outlined below.

When Returns Are Accepted

  • Wrong medication dispensed (pharmacy error)
  • Damaged or defective product upon delivery
  • Expired product delivered
  • Incorrect dosage or quantity

Return Process

  1. Contact us within 24 hours of receiving your order
  2. Provide order number and reason for return
  3. Do not open or use the medication
  4. Our team will arrange pickup or exchange

Non-Returnable Items

  • Opened or used medications
  • Temperature-sensitive products (if storage was compromised)
  • Products without original packaging
  • Items returned after 24 hours of delivery